Refund & Return Policy

At Shopra.pk, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

Return Eligibility

You may request a return or exchange if:

• You received a damaged or defective product.

• You received the wrong item.

• The product is unused, in its original condition, and includes all original packaging.

• The return request is made within 7 days of receiving your order.

Non-Returnable Items

Returns or refunds will not be accepted for:

• Products damaged due to misuse or improper handling.

• Used, washed, or altered products.

• Items without original packaging or missing accessories.

• Products marked as Final Sale or Non-Returnable.

Refund Process

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If your refund is approved:

• Your refund will be processed within 5–7 business days.

• Refunds may be issued through a bank transfer or another suitable payment method, depending on the original order and the circumstances.

Exchange Policy

If you receive a damaged, defective, or incorrect product, we will gladly replace it with the correct item, subject to product availability.

Return Shipping

If the return is due to our mistake (wrong, damaged, or defective item), Shopra.pk will cover the return shipping cost.

If the return is requested for any other reason, the customer may be responsible for the return shipping charges.

Order Cancellation

Orders can be cancelled before they are dispatched. Once an order has been shipped, it cannot be cancelled, but you may request a return if it meets the eligibility criteria above.

Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team. We are always happy to assist you and ensure the best possible shopping experience.

Thank you for shopping with Shopra.pk.